City Carrier Kraków (MPK Kraków) is a key public transport operator in the municipality of Kraków in Poland and its surroundings. The company has been operating since 1997, offering tram and bus services, maintenance of stop infrastructure, and ticket distribution.
Our team has implemented a low-code application to handle city traffic claims settlement at City Carrier Krakow. The system manages the damage repair process from the moment the damage is registered, and documents are printed at the scene of the incident, through cost calculations and communication with insurers and perpetrators, to the settlement of invoices for damage repairs.
Description of business needs
Before implementing the solution, the Kraków City Carrier faced a few challenges related to the management of the damage liquidation process. The company’s main needs included:
- introduction of a central damage register,
- reduction of operating costs by reducing the number of paper documents,
- shortening the time needed to handle damage and roll stock downtime.
Kraków City Carrier's key expectation was to implement a system that would centralize the claim and damage handling process, improve communication with insurers and perpetrators, and reduce damage processing costs and time.
The Claims Handling application on our low-code platform includes, among other things:
- claims settlement control,
- claims registration in the mobile application by field investigator,
- field printing of documents,
- classification of incidents,
- incident card generation,
- communication with insurance companies and perpetrators,
- assigning tasks to process participants,
- monitoring cases and tasks,
- settlement of repair invoices,
- reports,
- ABAC (Attribute Based Access Control) authorization model,
- OWASP ASVS L2 security,
- Low-code technology.
